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Conflict Management

Course number : 47030215U   ID : 62439   
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A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace. Agenda Unit 1 Understanding Conflict - Definition of conflict. - The up side of conflict. - Describe performance expectations related to conflict. Unit 2 Understanding the Conflict Management Model -Using the model -Dialog for a conflict conversation -When to take action and address a conflict situation Unit 3 Conflict Management Case Studies -Review of real world cases -Analyze and evaluate the cases Unit 4 Strategies for success -Creating a standard of performance -Creating your own dialog -Applying the model

Class Details

Session(s)
Online 24/7

Location
NA - Online

Class Cost: 

$329.00


Registration Closes On
Friday, May 2, 2025 @ 11:59 PM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
4/7/2025 - 5/2/2025 Online 24/7 12:00 AM - 12:00 AM N/A - Online

Other Class Offerings

Conflict Management
ID: 62438

02/03/25 - 02/28/25
Online 24/7

Location
 

Instructor
Sally Klauss

Conflict Management
ID: 62440

06/02/25 - 06/27/25
Online 24/7

Location
 

Instructor
Sally Klauss