Cool Handling of the Not-So-Cool Customer

ID : 48042   
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Do you ever have to deal with difficult or aggressive customers? Do you face circumstances that potentially compromise your personal safety? Whether you work in a high-risk environment or simply want to tune up your conflict management skills, this class will teach you how to prevent or de-escalate violent and aggressive situations. You’ll leave with not only a stronger sense of personal safety and improved confidence in responding to difficult situations and people, but also healthy communication skills that can be used in all areas of your life.  Read course outline

Class Details

1 Sessions
Weekly - Wed

Metro Annex (Idylwylde)

Randy James 



Please read:  Please wear comfortable clothing and bring a water bottle. There will be a one-hour lunch break. You are welcome to bring a bag lunch and beverage.



Registration Closes On
Wednesday, June 7, 2017 @ 11:59 PM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
6/7/2017 - 6/7/2017 Weekly - Wed 9:00 AM - 4:00 PM Edmonton, Metro Annex (Idylwylde)  Map Randy James